Order Information

Shipping & Returns

To send

Estimated Delivery Times (excluding pre-orders and custom-made items):

- The Netherlands: 1-2 business days

- Europe: up to 5 working days

- United States: up to 7 business days

- Other countries: contact us Support Team for the estimated delivery time 

Please note: delivery may be delayed due to COVID-19. This is due to the busyness at PostNL.

 

Shipping costs:

The Netherlands € 5.95 (free shipping for orders over €75)
Belgium, Germany €9,-
United Kingdom, Luxembourg €13,-
Denmark, France, Italy, Austria, Spain  €16.50
Other European Countries €22.50
Worldwide €25.00

 

The moment your order is shipped by us you will receive a shipping confirmation from us by e-mail, with a Track & Trace code

If you have not received the confirmation email, we advise you to view your spam folder. If you are unable to resolve the issue, please contact our Support Team as soon as possible. We are happy to help you.

 

Returns

Products can be returned within 14 days upon receipt if the products are unworn, undamaged, free of odor and make-up and if the labels, hand tags and 'protectatag' ribbon is undamaged and/or not has been removed. If you have an account your can register your return online. Final Sale items are not returnable for exchange or refund. You can report your return by sending an email to support@lusciousthelabel.com indicating the order number and the items which you would like to return. Note that you always need to report the return and fill in our return form. Click here to download the return form and provide your order number and the return reason. Add the return form to the returned products. If the return does not meet the above, the items will be send back to you. Return costs are for your own account. Returns will be processed within 7 working days.

Return address:

Luscious The Label
Attn .: Afd. Returns
Box 8188
3009 AD ROTTERDAM

The shipping costs of the returns are at the expense of the customer. The rate in the Netherlands for parcels is € 7.25 (with PostNL). For other countries, please contact the local post office. Luscious The Label is not liable for packages sent without a Track & Trace code.

Please note: we cannot accept returns at our shipping address. For returns sent to this address, the costs of € 5.95 will be charged to the customer. 

Payment methods

 iDeal

Visa VISA

Mastercard MasterCard

 American Express

Mastercard Paypal

Mastercard Bank contact / Mister Cash

 Klarna Pay Afterwards (during the sale period, the customer pays the costs of 2% of the total order value)