FAQ

GENERAL QUESTIONS

We are officially based and registered in The Netherlands under Company registration number 76057828.

We're an online store and at this moment it's only possible to order online. We don't have a physical store or showroom.

If you have questions you can Whatsapp us, as we do not have phone service.

It's also possible to email us at Support Team.

We'll get back to you within 24 hours!

SHIPPING & DELIVERY

We ship via PostNL and DHL.

Estimated delivery times (excluding pre-orders and custom made items):

- Netherlands: 1-2 working days
- Europe: up to 5 working days
- United States: up to 7 working days
- Other countries: contact ourSupport Team for the estimated time of delivery

Please note: due to COVID-19 deliveries may be delayed due to higher than normal order volumes at the postal service.

Returns & Exchanges

Return items must be received within 14-days of delivery. Please do your best to try on, handle and repackage the items with care. Any products returned must be received back in its original condition. This means it must be unworn, undamaged, not used, not washed, free of makeup or odor and have all original tags, labels and 'protectatag' ribbon attached. Sale and promotion items are not returnable for exchange or refund.

You can report your return by sending us an email at support@lusciousthelabel.com with your order number and items to be returned

The return costs are paid by the customer. If you return with PostNL from The Netherlands the costs are €7,25.

You can register your return online in your own customer account by logging in.

PLEASE NOTE: The return address is different than the sender:

Luscious The Label
t.a.v.: Afd. RetourenPostbus
8188
3009 AD ROTTERDAM
NEDERLAND

If you accidentally return the items to the wrong address €5,95 will be deducted from the total amount to be refunded.

If you have a customer account you can log in and submit your return request online. The costs for returning are to be paid by the customer.

If your return request is accepted it will be processed within 7 working days. The refund will be issued at the same, but the moment you receive the funds in your account will depend on your bank. Sometimes it happens immediately, other times it takes a few days. Please allow at least 10 days for processing and receiving the funds.

ORDER NOW

We are so sorry to hear your received a damaged item!

We want to sort this out for you straight away so please send over photo's of the damaged item and the packing slip included inside your parcel within 48 hours to our Support Team. One of our support team members will then resolve this for you immediately!

We are so sorry to hear your received the wrong item!

We want to sort this out for you straight away so please send over photo's of the incorrect item and the packing slip included inside your parcel within 48 hours to our Support Team. One of our support team members will then resolve this for you immediately!

We are so sorry to hear your order isn't complete!

We want to sort this out for you straight away so please send over photo's of the received items and packing slip included inside your parcel within 48 hours to our Support Team. One of our support team members will then resolve this for you immediately!

We have noticed that our customers appreciate it if the order is dispatched ASAP! Therefore it is not always possible to change or cancel the order once the order has been confirmed.

If you need to cancel or amend the order please send us the order number and the cancellation/amendment details to one of our social media channels or Support Team. We will do our utmost best to sort this for you!

SIZE & FIT

You can find our size chart here

On the product pages you will also find the size and length of our models and the stretch factor of the fabric.

Still unsure? Whatsapp us!

PAY

You can choose between many payment options such as iDeal, Bancontact, PayPal, GooglePay, Credit Cards and Pay Later via Klarna.

For any assistance with an order, please contact our Support Team. We will respond within 48 hours. You can also reach us by Whatsapp. We are here to help!